The other day, I,
along with two student leaders from an organization called Net Impact, met with
Amy Klosterman. Amy is involved with an organization she calls TUBA, the
acronym for The Uganda-Baltimore Alliance. Why does she call it TUBA?
Because it revolves around a brass band in Uganda and her US base is
Baltimore. And, in true “Smaltimore” (i.e., Baltimore is really a small
town) style, just a couple days after I’d spoken with Amy and the students, I
chose a seat at random in a faculty luncheon and ended up next to someone who
teaches business communication in our program and who is Amy’s neighbor.
We took some time to continue to discuss the business issues around TUBA.
And that wasn’t the first “Smaltimore” story related to TUBA. I first
found out about the organization when my son, who is now a freshman at the
conservatory at Johns Hopkins, played as part of a benefit concert for the
organization.
What is the purpose
of TUBA? First, to promote improved performance by the band
members. They are outside Kampala. Amy has made numerous trips to
work with the group by herself and has taken students from Peabody (the
conservatory at the Johns Hopkins University) on one occasion, one student from
Peabody on a second occasion, and a high school student from Baltimore City
College on one occasion to work with the musicians in Uganda.
Second, to become
self-sustaining. There are two young men who were part of her earliest
group in Uganda who are now leading the organization in East Africa. They
need income to support themselves so that they can lead the other musicians and
the organization.
Third, to provide
opportunities for a flow of US musicians (whether from Peabody or elsewhere) to
Uganda to work with, help train, and make music with the musicians in Uganda.
We spent some time
talking about the interest that business students could take in this
project. Amy’s background is a musical one, and the business skills are
something she has had to develop and looks to continue to improve or to find
others to help her.
We discussed seven
challenges that the organization will face. These are fundamentally
business challenges. If Amy and the team she develops can work through
these challenges, she will be able to promote business with humanity in mind in
some really exciting ways. If not, there is a risk to the enterprise that
she has developed. So, it is worth considering what the challenges are
and whether they are unique.
First, the goal is
to make the Ugandan part of the organization self-supporting. A key
question is “what is actually meant by self-supporting?” Does that mean
no need for donations of any sort? Does it mean that the two leaders can
support themselves but them might still need instruments donated? What
about paying the musicians? And what fraction of the musicians’ income
would this be expected to account for? The answer to what it will take to
make the organization on the Ugandan side self-supporting will vary quite a bit
depending on the answer to the first question.
Second, and still
along the lines of needing to define things, what are the set of measures of
success? In particular, are there non-financial measures of
success? Are the non-financial measures going to be on both the US and
the Ugandan sides fo the equation? Or only on the Ugandan side?
Will the measures of success be tangible or intangible? How will the
measures reflect the notion of doing business with humanity in mind? And
how can the criteria be optimized under different financial sustainability
levels?
Third, and
following on the discussion of non-financial goals in two places, it is
important to consider the resources that need to be managed in two
places. On the US side, at present, the main source of revenue will be
donations. On the Ugandan side the organization has diversified into a
new area to try to provide the revenue. There are both ongoing needs for
revenue (salaries) and one-time needs for investment (e.g., building a dwelling
to house visitors). The management of different sources of revenue with
different flows of costs in different settings is a non-trivial
challenge. Particularly for an organization that is not a 501(c)(3)
organization in the United States yet.
The diversification
question has been answered in part. They are building a facility to house
400 fryer chickens. Raising the chickens will have a rhythm because it
takes six weeks for them to grow and then the sanitization process before the
next group of chickens can come in is 2 weeks. During that time, the two
men whose livelihood will be supported by the chickens can catch up on musical
and other pursuits. The key question with the diversification is whether
this was the right one, what are the risks to this potential stream of revenue,
and what will happen if it fails. All standard questions.
To grow the revenue
will require more musical activity—and more chickens. A key question is
the appropriate rate of growth. What can musicians be convinced to do in
terms of more activity? How quickly can expertise in chicken raising by
learned? How much land is available and how much more would be required
to grow? What are the risks of failing to grow?
Sixth, with the
potential for growth in musical activities, this raises an interesting
question. Does this mean more practice time and better individual skills
for existing musicians? Does this mean more practice time as a band and
better playing as a band? Does this mean more live events? And will
the band ever be ready for recording?
Finally, when is it
time to tell the story? Of course, Amy and her partners would like to have
success and be able to tell a story about success. As I have learned in
many aspects of my life there is actually quite a bit to discuss even before
the outcome of success or not is known. Many people will be interested in
the process. What has worked and what has not? What are lessons
learned? What would Amy and her partners do again? What would they
make absolutely sure NOT to do again? What are some tough lessons that
have been learned? And what have been the small and big “victories” along
the way to the hoped for final measure of success? The process can be as
important as the outcome when sharing information with other social
entrepreneurs who are trying to do well by doing good.
My blog is just one
way of sharing that will be read (on average) by 50-100 people. However,
if you are ready this, I would encourage you to share it. Then, it will
be read by, and hopefully inspire, others. Inspire them to contribute,
should the opportunity ever arise. But more importantly, inspire them to dream
big about making a difference for stakeholders in whatever organization they
are a part of.
Hopefully, the
business school will also provide Amy with an opportunity to address an
audience of students, faculty, and staff with her story. And perhaps some
of them will have other ideas or other connects to help Amy and TUBA to share
their amazing story, albeit still a work in progress, so that through the
connections that are made, the organization can maximize its chances of
success.